Privacy Policy

1. Information we collect

We may collect identification and contact details (such as name, address, email, and phone), driver licence information, payment information, booking history, and communications with our team. Operational data may include pickup and return locations, times, vehicle identifiers, fuel level, and odometer readings. When permitted, we may also receive information from service partners who assist with roadside support, payment processing, mapping, or identity verification.

2. How we use information

Personal information is used to manage bookings, provide vehicles, coordinate airport or city handovers, process payments, verify identity and eligibility, communicate about reservations, and handle support requests. We also use aggregated insights to improve fleet planning, safety procedures, and user experience. Where marketing communications are offered, you may opt out using preferences provided in messages or by contacting us.

3. Disclosure to third parties

We may share information with service providers who perform functions on our behalf, including payment processors, IT hosting, customer support, roadside assistance, and insurance administrators. Disclosures are limited to what is reasonably necessary for the relevant purpose. If required by law or a valid legal request, we may disclose information to regulators or law enforcement. In the event of a business restructuring or transfer, customer data may be handled in accordance with applicable Australian privacy obligations.

4. Data storage and security

We apply administrative, technical, and physical measures designed to help protect personal information. These measures include access controls, staff guidance, and periodic reviews. While safeguards reduce risk, *** method of transmission or storage can be guaranteed entirely secure. If an incident is identified, we will assess and, where required, notify affected individuals and relevant authorities under Australian requirements.

5. International handling

Some service providers may operate outside Australia. Where information is transferred internationally, we take steps intended to support comparable protection, such as contractual commitments and supplier due diligence. Our approach seeks to maintain clarity about locations of processing and responsibilities for safeguarding data.

6. Access, correction, and choices

You may request access to personal information we hold about you, ask for corrections if details are inaccurate, and manage preferences regarding communications. Requests can be directed to our contact channels listed on the Contacts page. We aim to respond within a reasonable timeframe and may ask for information to verify identity before actioning a request.

7. Cookies and analytics

Our website may use cookies and similar tools to support core functionality, remember preferences, and analyse aggregated visits. You can manage browser settings to limit certain cookies. For more detail on website data handling, review this policy and related notices presented within the interface.

8. Retention

We retain personal information for periods needed to deliver services, meet legal obligations, resolve disputes, and enforce agreements. Retention assessments consider the type of data, the context of collection, and operational requirements, followed by secure disposal when appropriate.

9. Children

Our services are intended for adults and eligible drivers. If you believe information about a minor has been provided without appropriate authorization, please contact us so we can assess and take suitable steps.

10. Changes to this policy

We may update this Privacy Policy to reflect operational or legal changes. When updates are significant, we will provide a clear notice on our website or via contact details on file. The most current version applies to ongoing interactions.

11. Contact

Questions about this policy can be directed via the channels listed on our Contacts page. For additional legal information about rental conditions, please see Legal. Address for correspondence: 8/23 Banksia Road, Brisbane QLD 4000.